ISO New England uses various electronic systems to expedite market participation and customer service. Learn how to apply for those that may be relevant to your activities, if you haven’t done so already.
Not an existing customer with the ISO? Please see the New Customer Registration page.
All Customers
Forward Capacity Market Participants
Financial Transmission Rights Customers
External Transaction Customers
Ask ISO, the Customer Support Issue Tracking System
Helpful for: all customers
Ask ISO is an easy-to-use, confidential interface for submitting questions, requests, and registration forms to ISO Customer Support, as well as for tracking submitted issues.
- To request access, ask your company’s Security Administrator (SA) to assign you the role of “Ask ISO/External User” in the Customer and Asset Management System (CAMS).
- To use Ask ISO, you must have a valid digital certificate, which will be issued by the ISO once access to the application is granted.
Helpful resources:
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Data Feeds (Automated Operational Data, aka, “Web Services”)
Helpful for: all customers
ISO customers can apply for automated acquisition of publicly available operational data from the ISO New England website via the ISO’s Representational State Transfer (REST) interface. All data feeds are available in XML and JSON formats. Examples include:
- Preliminary real-time locational marginal prices (LMPs)
- Preliminary hourly LMPs
- Final hourly LMPs
- Day-ahead hourly LMPs
- Actual system demand
- Day-ahead constraints
- Real-time constraints
- Interchanges
- Ancillary services
- LMP indices
To apply for automated data access:
- Sign up for ISO Express and select the ISO Data Feeds box during registration.
- If you already have an ISO Express account, click Account Information under the Welcome menu and enable ISO Data Feeds.
If you are having trouble with this process and are unable to access either web services or data feeds, please contact Customer Support.
Helpful resources:
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ISO Express
Helpful for: all customers
ISO Express is the ISO’s portal for public operations and markets data. It’s open to the public. However, the optional account registration allows you to customize content views and enables subscription and other services on the ISO website.
To register for ISO Express:
Complete the form on the ISO Express sign-up page.
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Forward Capacity Tracking System Registration
Necessary for: all Forward Capacity Market (FCM) participants
In order to submit a show of interest (SOI) and qualification package information for the Forward Capacity Market (FCM), you need access to the Forward Capacity Tracking System (FCTS). (Registered ISO customers already get access to FCTS automatically on the first day of activation.)
To create a new company record with FCTS access:
- Download and complete the Forward Capacity Market Non-Market Participant Registration Request form.
- Email custserv@iso-ne.com the completed form.
See User Guide for the Forward Capacity Market Reconfiguration Auction and the FCTS information page in the FCM Participation Guide for helpful information.
Requesting FCTS access for additional contacts
Once a company record with FCTS access has been created, access for additional FCTS users may be requested.
- Have an existing contact for the company email memcoord@iso-ne.com.
- Include the following information in the email:
- Company name
- New FCTS user’s first and last name
- Work phone
- Email address
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eFTR (Financial Transmission Rights) Registration and Annual Certification
Necessary for: all customers wishing to buy or sell FTRs
All Financial Transmission Rights (FTR) customers in New England are required to register for access to the eFTR System—the online system that allows customers to submit offers to sell or requests to buy FTRs, and to view FTR Auction results. Certain FTR customers must also annually submit a certificate regarding risk management policies.
To request eFTR access:
- Complete the new customer registration process, if you haven’t already.
- Download the Membership Applicant Questionnaire, and complete section XVII, the “Registration for Eligible FTR Bidder and/or FTR Holder Status” form. Email memcoord@iso-ne.com the completed questionnaire.
- Complete the Financial Transmission Rights course on ISO-TEN (required per the ISO New England Financial Assurance Policy, Section VI. Additional Provisions for FTR Transactions).
- Email memcoord@iso-ne.com a notification when the training is complete. Be sure your email indicates:
- The training name (“Financial Transmission Rights”)
- The name of your organization
- The name of the person who took the training
- Email your organization’s written risk management policies, procedures, and controls applicable to your participation in the FTR market to the Market and Credit Risk Department (creditdepartment@iso-ne.com) for review and approval. As required by the ISO’s Financial Assurance Policy (see section II.A.2 Risk Management, found on page 119 of Section I of the ISO Tariff), these written policies, procedures, and controls must address:
- Market, credit, and operational risks
- Roles, responsibilities, and reporting relationships of personnel responsible for risk management activities
- Trader authorization levels for market transactions
- Trader training and skill development commensurate with assigned roles/responsibilities
- Trading limits and controls
- Independent confirmation of executed transactions
- Periodic valuation of risk positions
- Reporting and communication requirements regarding risk exposures in the organization
- Ask your company’s Security Administrator (SA) to create user accounts in the ISO’s Customer Asset Management System (CAMS) with appropriate rights to access eFTR. Once your SA does this, you will receive a special digital certificate and other access instructions for eFTR.
Submitting Annual Certification
By April 30 of each year, each customer with FTR transactions in any currently open month that exceed 1,000 MW per month must submit Attachment 5 of the ISO Tariff: ISO New England Certificate Regarding Changes to Submitted Risk Management Policies for FTR Participation.
Helpful resources:
For questions on eFTR access, email memcoord@iso-ne.com. For questions on eFTR transactions, please contact Customer Support.
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Open Access Same-Time Information System (OASIS), Enhanced Energy Scheduler (EES), Joint Energy Scheduling System (JESS), and Electric Industry Registry (EIR) registration
Necessary for: external transactions (all customers that wish to wheel energy through, import energy into, or export energy out of the New England Balancing Authority Area via the Real-Time Energy Market)
All such customers in New England must:
- Register for OASIS.
- See the New England OASIS website for registration and supporting information. (Look for the links in the upper left corner.)
- Visit the OASIS Materials page to access posting requirements and other related materials.
- Register for the Electric Industry Registry (EIR), also referred to as the WebRegistry, to add company contact information and register your source and sink.
- Submit the External Transmission Customer Contact form. This form is required to access the ISO’s Enhanced Energy Scheduler (EES) software.
- Ask your company’s Security Administrator (SA) to grant you access to the EES system in the Customer and Asset Management System (CAMS). Be sure you list a 10-digit work phone number without an extension or a 10-digit cell phone number in CAMS. You’ll need this to complete the next step. When your SA grants you access, you’ll receive a special digital certificate and other access instructions for the EES system.
- Create your password for the New York ISO Joint Energy Scheduling System (JESS),if you’ll be making real-time external transactions on the New York Northern AC interface (i.e., the New England Roseton node and New York Sandy Pond proxy bus). These transactions must be submitted in JESS.
- Access the JESS user login page. This requires an installed digital certificate—see step 4. A link to JESS is also available on the New York ISO Market Access Login webpage and the ISO New England SMD Applications homepage.
- Click on “Set, Reset, or Change Your Password,” and create your password.
- Choose to have your PIN delivered by voice or text. A 10-digit phone number without an extension must be listed in CAMS for this—see step 4.
- Enter the PIN you receive into the JESS password interface, then enter your desired password.
About OASIS, EES, JESS, and EIR
- OASIS is an electronic posting system that helps ensure that all transmission customers have timely access to transmission information that will enable them to obtain comparable, open access transmission service on a non-discriminatory basis. Examples of OASIS information include available transfer capability, transmission rates, and system conditions that may give rise to interruptions or curtailments.
- EES facilitates a transmission customer’s submittal of external transactions into the Real-Time Energy Market.
- JESS facilitates a transmission customer’s submittal of external transactions over the New York Northern AC interface, which is enabled for coordinated transaction scheduling (CTS) between ISO New England and the New York ISO.
- EIR is the central repository for information required to support commercial, scheduling, and transmission management operations in North America.
Helpful resources:
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Other ISO Systems
Access to eMarket, Settlement Management System (SMS), Market Information System (MIS), and various other ISO systems may also be required to conduct certain market activities.
To request access:
Ask your company’s Security Administrator (SA) to assign you the appropriate rights in the ISO’s Customer Asset Management System (CAMS).
See the CAMS FAQs for more information.
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