ISO New England is committed to making our corporate website and Standard Market Design (SMD) Applications easily accessible and consistent across supported browsers and platforms. Because it is not always possible or practical for us to fully test and validate our corporate website and SMD Applications using every available operating system and browser combination, we have implemented the following policies to ensure that we support the majority of our users:
Resolving browser issues:
Note: this policy does not apply to ISO New England Standard Market Design (SMD) Applications.
The ISO attempts to minimize browser-support issues by following three best practices:
To successfully interact with our websites and services, your browser must meet the following requirements:
To maximize our ability to successfully support our customers’ needs, the ISO uses statistical data from web visitors and registered users, rather than generic industry data, to identify the browsers used by our target audience. We regularly review this data to determine which browsers to support.
For the corporate website we support:
We invest time and resources to ensure that our corporate website applications are consistent across each supported browser/platform combination. Minor differences in appearance such as differences in font anti-aliasing (or lack thereof) and coloring (e.g., 24-bit versus 32-bit color) might be experienced, but these differences should not impact application functionality.
Other browsers (such as Chrome and Safari) might also work, but we do not attempt to resolve problems with browser/platform combinations other than those listed above. Browsers that have been developed to comply with the W3C guidelines and specifications, but not including mobile browsers, should operate successfully.
Note: this policy does not apply to the ISO’s corporate website.
To successfully interact with our websites and services, your browser must meet the following requirements:
To maximize our ability to successfully support our customers’ needs, the ISO uses the predominant office platforms and browsers found at most utility industry businesses. We regularly review this data to determine which browsers to support.
Across all SMD applications we support: Internet Explorer 11.x for Windows 7. (Note: Compatibility View must not be enabled in IE settings Tools > Compatibility View Settings, and the next-generation Java plug-in must not be enabled in Windows settings > Control Panel > Java > Advanced tab.)
We invest time and resources to ensure that our SMD applications work with each supported browser/platform combination. Other browsers might also work, but we do not attempt to resolve problems with browser/platform combinations other than those listed above.
Older browser versions (such as IE8) and other browsers (such as Firefox and Chrome) may work with a subset of the applications. However, we do not support older browser versions or other browsers for SMD applications.
New versions of browsers provide better security and standardization. To promote support of the newer versions of browsers for our SMD Applications, the ISO is committed to third party releases of patches and updates.
As of January 2016, for Windows 7, Internet Explorer 11 is supported for all applications; patches and updates for IE 11 will be supported going forward. Earlier versions of Internet Explorer are no longer supported.
Older browser versions (such as IE8) and other browsers (such as Firefox and Chrome) may work with a subset of the applications. However, we do not support older browser versions or other browsers across all applications.
